Returns and Refunds

Are you not satisfied with your purchase and would like to return or exchange it? Don't worry, we're here to help! You have the option to return or exchange your purchase up to 14 days after receipt of delivery. This process is simple and straightforward and involves the following steps:


Step 1: Contact us by sending an email to info.emilyboston@gmail.com and let us know if you would like to make a return or exchange. We will send you our returns form immediately.


Step 2: Complete the attached returns form found in your package. Clearly explain which items you wish to return and whether you prefer a refund or exchange. Please ensure that returned items are unworn, unwashed, have tags and are in resalable condition.


Step 3: Select the carrier of your choice and return the package to us within 14 days from the date of receipt.


Step 4: Once we receive your return in our warehouse, we will process it within 10 business days. Our returns department will keep you informed of the status of your return by email.


Step 5: If a customer refuses to accept the package upon delivery, an additional fee of €15 will be charged.

 

FAQ:

Return Policy: Our returns policy grants you the right to return your order within 14 days of receipt without giving a reason. Please ensure items are unworn, unwashed, have tags and are in suitable condition for resale. Please note that we do not accept returns on items purchased during a promotion or sale. Items purchased during a sale can only be exchanged for another product or voucher.


Return costs: Return costs are the responsibility of the customer and vary depending on the courier service and the country from which the package is being returned.


Duration of the product exchange: If you tell us of your wish to exchange a product, we will take care of it as quickly as possible so that the exchange can be done within a few days.


Exchange Products Unavailable: If the exchange product you wish to exchange is not available, please contact our customer service who will provide you with information on the estimated delivery time. If your product is currently out of stock and you have already created a return, we will contact you to find a solution together.

Find your order number: You will find your order number in the confirmation email you received after placing your order. It is a five-digit code. If you did not receive this email or require further assistance, our customer service team will be happy to assist you.


Damaged or Defective Products: If a product is damaged or defective during shipping or production, please contact our customer service and send a photo of the claim to info.emilyboston@gmail.com. Our customer service will contact you as soon as possible to find a solution. Late returns: We recommend sending your return within 14 days before it expires. If for any reason this is not possible, we will offer you the opportunity to exchange the product for a replacement or voucher. Please contact our customer service for more information. 

Refund duration: Our goal is to process returns as quickly as possible. Once your return is received in our warehouse, it will be processed within 10 business days. In your Track & Trace code, which you will receive with your return, you will be able to track when the package arrived at our warehouse. The 10 working days start counting from this moment. Once the refund is made, you will receive a notification. Please note that the refund may take up to 3 days to appear in your bank account.


Please note that this policy is subject to change at any time without notice. We strongly recommend that our customers read our cancellation policy carefully before placing an order to avoid any potential confusion or misunderstanding.