Shipping Policy

1. SHIPPING POLICY
1.1. SHIPPING POLICY
All products available at Emily Boston are shipped directly from our overseas suppliers to the address provided at the time of purchase, our shipping called "Free Shipping" with a fixed cost of €0.00 takes 5 to 12 working days (after sending the product) depending on the location, shipping of the product takes place between 1 to 3 working days after confirmation of payment in our system.

We guarantee a tracking code so that the customer can follow the progress of the delivery of their order.

Please note: In certain cases, this delivery time may be extended by a few additional working days, due to delays, strikes, shortages, periods of high demand at the Post Office, in short, situations beyond our control.

The store guarantees delivery of the order, we are responsible for refunding the entire amount paid for products lost or missing during the delivery process. All products are sent with insurance against loss and with free online tracking, delivery of your product is 100% guaranteed.

1.2. SECURE SHIPPING
"If the product is delayed and not delivered within 50 business days of delivery, 100% of the amount paid will be refunded on that date."

Please note: You may receive more than one package, as your products may come from different suppliers. So if you receive one product first and then another, don't worry, it's completely normal.

1.3. ORDER TRACKING
The products will be shipped by Correos or another carrier, there will always be a Tracking Code which will allow the customer to follow the progress of the delivery, Emily Boston undertakes to indicate to the customer how to track their order. The tracking passcode will be sent to your email as soon as it is available for Emily Boston.

Order tracking number is provided within 3-5 business days after payment confirmation.

2. GENERAL CONDITIONS (ATTENTION)
2.1. PAY ATTENTION TO THE ADDRESS OF ORDERS
Emily Boston will ensure that the products are sent to the address requested by the customer. Therefore, so that there are no obstacles to the delivery of your order, we ask you to be attentive when filling in the address at which you wish to receive your order.

2.2. RECEIVER MISSING
Please ensure there will be someone at the address to receive your products. Correos makes three attempts to deliver the products, if in one of the attempts there is no one at the address where the order was received, the package will be taken to the post office closest to the address, and In this case, the recipient of the package will need to collect it from the Post Office, within 7 consecutive days. If the recipient of the order does not make the withdrawal, in accordance with the Correos rule, the package will be returned to the sender, which will require returning the product free of charge.

All data linked to delivery attempts, as well as the address of the postal agency where the recipient must collect their package in the event of absence at home, are recorded in the order tracking, which can be followed on the site Internet. Correos, using the tracking code provided by the store.

23. INCORRECT OR INCOMPLETE ADDRESS
Emily Boston is not responsible for the incorrect or incomplete indication of the destination address of orders placed in store. In the event of an incorrect or incomplete address, in accordance with Post Office rules, the package will be returned to the sender and no further delivery attempts will be made to that address.

If delivery is not made due to a discrepancy in the address provided by the customer or the product is not collected from the post office, the customer has the right to return or resend the products free of charge .

Still have questions ? Do not hesitate to contact us:

Email: info.emilyboston@gmail.com Hours: Monday to Friday: 9:00 a.m. - 6:00 p.m. Saturday: 9:00 a.m. - 4:00 p.m. Sunday: 9:00 a.m. - 2:00 a.m.